Shipping policy

Thank you for shopping at exlamps. We strive to provide a reliable and transparent shopping experience. Below are the terms and conditions that constitute our Shipping Policy.
  1. Shipping Area & Rates
    We ship orders exclusively to addresses within the United States, covering all 50 states. Currently, we do not ship internationally, to P.O. Boxes, or to U.S. Territories unless the checkout page explicitly confirms availability.
  • Standard Shipping Fee: $0.00 (100% Free for all qualified U.S. orders)
  • Hidden Fees: None. The total price displayed at checkout is final. No unexpected shipping fees, hidden surcharges, or unannounced taxes will be applied after your checkout is complete.
  1. Processing & Delivery Times
    Our fulfillment system is designed to process and deliver your exlamps orders efficiently.
  • Handling Time: Orders are processed, picked, and packed within 1 to 2 business days (Monday through Friday).
  • Transit Time: Once dispatched, standard packages generally arrive within 2 to 4 business days (Monday through Sunday).
*Estimated Deliveries: Please note that these timelines are realistic estimates. Deliveries may occasionally experience minor delays due to extreme weather conditions, carrier volume spikes, or remote routing.
  1. Carriers & Tracking
    To ensure safe transit for your lighting fixtures, we partner with reputable delivery networks, which may include UPS, FedEx, USPS, DHL, or other qualified regional carriers.
  • Tracking Notification: As soon as your order ships, an automated shipping confirmation email containing a live tracking link will be sent to you.
  • Tracking Activation: Please allow 1 to 2 business days for the carrier's system to update and display tracking data after they receive the package.
  1. Delayed, Lost, or Damaged Packages
    We are fully committed to ensuring your package arrives safely. If you experience any issues, please follow these guidelines:
  • Delayed/Missing Items: If your tracking status has not updated for more than 5 consecutive business days, or shows "Delivered" but you cannot locate the package, please double-check your shipping address and contact our support team at support@exlamps.com. Please include your order number and tracking ID.
  • Damaged Items: If your package arrives damaged (such as broken glass or bent parts), please keep all original packaging materials and boxes. Take clear photos of the damaged outer carton, the shipping label, and the product, and email them to support@exlamps.com. We will immediately assess the situation to provide replacement parts, a new product, or a refund according to our return policy.
  1. Customer Support Contact
    For any questions regarding your shipment or order status, please contact us directly:
  • Email: support@exlamps.com
  • Phone: +1 (626) 456-8285
  • Address: 12363 Barringer St, Suite 204-B, South El Monte, CA 91733