Shipping policy

  • Shipping Policy

    Shipping destinations
    Exlamps currently ships to addresses within the United States. Availability for a product and destination is confirmed at checkout.

    Processing and delivery
    Processing and delivery times shown on a product page, at checkout, or in an order confirmation are estimates unless expressly stated otherwise. Delivery time may vary based on product availability, destination, carrier operations, weather, and other circumstances outside our reasonable control.

    Some products may require additional preparation time. Where applicable, this will be shown on the relevant product page or communicated after purchase.

    Shipping charges and taxes
    Any applicable shipping charges, taxes, and other required charges will be displayed at checkout before you complete your purchase.

    If free shipping is offered for a particular product, collection, or promotion, the applicable conditions will be clearly shown.

    Tracking and delivery
    When tracking is available, it will be sent to the email address used at checkout after an order has been dispatched.

    Please ensure that your delivery address is complete and accurate. If you need to request an address change, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or has been dispatched.

    If a package is delayed, damaged, or appears to be missing, please contact us with your order number. We will review the available carrier and order information and provide the appropriate next steps.

    Customer Support
    support@exlamps.com
    +1 (626) 456-8285