Refund policy

Thank you for choosing exlamps. We are committed to providing a transparent, fair, and reliable shopping experience. Below is our comprehensive policy regarding returns, refunds, exchanges, and product warranties.
  1. Return Window
    You have 80 calendar days from the date your package was delivered to request a return. Please contact our support team before shipping any items back to us. Unauthorized returns sent without our prior confirmation may not be accepted or processed.
  2. Products Eligible for Return
    Items are eligible for a return if they arrive damaged, defective, incomplete, materially different from the online description, or if you are not fully satisfied with the product quality. To help us process your request efficiently, please return items with all original components, accessories, manuals, and packaging whenever reasonably possible.
  3. Custom and Personalized Items
    Custom-made, personalized, or specially modified lighting fixtures are not eligible for a standard change-of-mind return. However, if a custom product arrives damaged, defective, incomplete, or materially different from your approved order specifications, please notify us within the 80-day window. We will review your case to provide replacement components, repair services, a brand-new replacement, or a complete refund.
  4. Installed Products
    We kindly ask that you thoroughly inspect your lighting fixtures before installation. Products that have already been fully installed, hard-wired, altered, disassembled, or modified are not eligible for a standard change-of-mind return. If an installed product exhibits a manufacturing defect or quality issue, please contact us with supporting photos or videos before attempting to remove or return it. We will assist you with replacement parts, a replacement product, or specialized repair guidance. Please note that installation or removal costs incurred by third parties are not reimbursed unless agreed upon in writing.
  5. Damaged, Defective, or Missing Items
    If your order arrives with any anomalies, please contact us as soon as possible within the 80-day return window. Please retain all original shipping cartons and packaging materials. When reaching out, provide your order number along with clear photos of the outer box, the shipping label, and the product damage or defect. After reviewing your submission, we will arrange for replacement parts, a complete product replacement, or a full refund. For confirmed transit damage or quality defects, exlamps covers the return shipping costs by providing a prepaid return label.
  6. Return Shipping Costs and Address
    For all approved quality-related or defective returns, exlamps will fully cover the shipping expenses by issuing a prepaid return label. The approval email or label will contain precise carrier instructions and the address of our return facility. Do not send packages to any address on the original shipping label without our direct authorization.
All authorized returns must be sent to:
12363 Barringer St, Suite 204-B, South El Monte, CA 91733
  1. How to Open a Return Request
    To start a return, please send an email to support@exlamps.com with the subject line "Return Request." In the body of the email, please include your order number, the product name, the delivery date, and the specific reason for the return. For quality concerns, damage, or missing elements, please attach clear photos or videos of the item and its packaging. Our support desk will review your request and reply with next steps, specialized instructions, and your prepaid label upon approval. Once received, securely pack the product and drop it off with the designated carrier.
  2. Refund Processing Timeline
    Once your return is delivered to our facility, our team will inspect the items and process your approved refund within 3 business days. All refunds are automatically credited back to your original payment method. Please understand that your bank or credit card issuer may require an additional 5 to 10 business days to officially post the funds to your account. Original standard shipping fees, if separately charged, are fully refundable for approved quality-related returns.
  3. Product Exchanges
    For items with confirmed quality issues, transit damage, or missing components, we happily provide replacement parts or full product exchanges at no extra product or shipping cost to you. If the exact model is no longer available, we will offer a comparable alternative or a full refund. Other general exchange requests are subject to product availability, and any pricing differences will be clarified before processing.
  4. Product Warranty
    All exlamps products come with a 2-year limited warranty starting from the date of delivery. This warranty covers manufacturing defects in materials and workmanship under standard residential use. It does not cover normal wear and tear, product misuse, accidental damage, improper installation, unauthorized modifications, or failure to follow the provided care and installation guidelines. To initiate a warranty claim, please email support@exlamps.com with your order number and supporting visual evidence.
  5. Customer Contact Information
    For returns, refunds, exchanges, product defects, or warranty support, our dedicated team is here to assist you Monday through Friday, from 9:00 AM to 5:00 PM.
Mailing Address: 12363 Barringer St, Suite 204-B, South El Monte, CA 91733
Email: support@exlamps.com
Phone: +1 (626) 456-8285