Warranty Policy

exlamps delivers a 2-year limited manufacturer warranty from the date of shipment receipt. This protects against verified production flaws, material failure, and workmanship issues, provided the product has been utilized normally within a standard domestic living environment.

What is Not Covered

• Normal wear and tear or cosmetic changes caused by the passage of time.
• Accidental damage, misuse, abuse, or neglect.
• Improper installation, unauthorized removal, incorrect wiring, or use outside the product instructions.
• Unauthorized modification, repair, or alteration of the lighting fixtures.
• Commercial use unless expressly approved by us in writing.
• Damage caused by unsuitable voltage, incorrect bulbs, harsh chemical cleaners, abrasives, or environmental conditions outside the product rating.

How to Make a Claim

1. Email support@exlamps.com with your order number and product name.
2. Describe the issue in detail and attach clear photos or videos of the product, the installation setup, and the packaging when relevant.
3. Our support team will review the claim and may provide replacement parts, specialized repair guidance, a replacement product, or another appropriate remedy.

Installation and Safety

Hardwired lighting fixtures must be installed by a qualified professional electrician in accordance with local electrical requirements. Always turn off the main power supply before inspecting, installing, or servicing any lighting fixture.